Terms of service

 

Welcome to My Store. Throughout these Terms, the words “we”, “us”, and “our” refer to My Store. We operate this website and online store to provide furniture and related products and services to our customers.

By visiting our website, using our services, or placing an order with us, you agree to be bound by these Terms of Service and our related store policies. If you do not agree with these Terms, you should not use our website or services.

1. Use of Our Website

By using this website, you confirm that you are legally able to enter into this agreement and use our services. You agree to provide accurate and complete information when placing an order or contacting us.

You may not use our website for any unlawful, fraudulent, abusive, or harmful purpose.

2. Our Products

We sell furniture and related home items through our online store. We try our best to display product descriptions, sizes, colors, and images as accurately as possible. However, actual product colors or appearance may vary slightly depending on screen settings, lighting, or device display.

We reserve the right to update, change, or discontinue any product at any time without prior notice.

3. Orders

When you place an order, it is considered a request to purchase a product from us. We reserve the right to accept or refuse any order for any reason, including product availability, pricing errors, incorrect information, or delivery limitations.

Once your order is confirmed, we will begin processing it according to our store procedures.

You are responsible for making sure that the information you provide, including your name, phone number, and delivery address, is correct and complete.

4. Pricing

All prices shown on our website are listed in the applicable currency and may be changed at any time without notice.

We try to ensure that all prices and product details are accurate, but sometimes errors may happen. If we discover an error in pricing or product information, we reserve the right to cancel or refuse the order.

5. Payment Terms

We mainly offer Cash on Delivery for customer convenience. This means payment is made when the product is delivered to you.

Because we operate on a Cash on Delivery basis, customers are generally not required to provide card or bank details for standard orders.

6. Open Box Delivery

We offer an Open Box Delivery policy to help customers shop with confidence.

At the time of delivery, you may inspect the item before accepting it. If the product is in proper condition and matches your order, you may accept it and complete the payment.

If there is a clear issue at the time of delivery and you are not satisfied, you may refuse the order according to our delivery and return policy.

This policy is intended to provide transparency and trust in the buying process.

7. Shipping and Delivery

We aim to deliver orders within the estimated time provided, but delivery times are not guaranteed. Delays may happen due to courier issues, traffic, weather conditions, stock availability, or other circumstances beyond our control.

It is the customer’s responsibility to be available to receive the order at the provided delivery address and phone number.

We reserve the right to cancel orders if delivery cannot be completed due to incorrect customer information, repeated failed contact attempts, or unavailability at the delivery location.

8. Returns and Refunds

All returns, refusals, and refund requests are subject to our Refund Policy and Return Policy.

Customers are encouraged to inspect their items upon delivery. If an item arrives damaged, defective, or incorrect, customers should notify us as soon as possible so the matter can be reviewed and resolved.

Certain items may not be eligible for return, including custom-made or personalized products, sale items, or any item specifically marked as non-returnable.

9. Product Availability

All products are subject to availability. We may limit quantities or discontinue products at any time.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative, delay, or cancellation.

10. Intellectual Property

All content on this website, including text, images, product descriptions, logos, graphics, and design elements, belongs to My Store or is used with permission.

You may not copy, reproduce, republish, upload, modify, distribute, or use our website content for commercial purposes without our prior written permission.

11. Third-Party Services

Our store may be hosted or supported by third-party platforms and services, including Shopify and delivery or payment partners. We are not responsible for the content, policies, or actions of third-party services or websites linked from our store.

Your use of those third-party services may also be subject to their own terms and policies.

12. Privacy

Your use of our store is also subject to our Privacy Policy. We only collect the information necessary to process and deliver your order, such as your name, phone number, and delivery address.

13. Accuracy of Information

We try to keep all information on our website accurate and updated. However, we do not guarantee that all descriptions, pricing, stock status, delivery estimates, or other content will always be completely error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

14. Prohibited Uses

You must not use our website:

  • for any unlawful purpose

  • to submit false or misleading information

  • to interfere with the website’s operation or security

  • to copy or misuse our content

  • to attempt unauthorized access to our systems

  • to use the website in a way that may harm our business or other users

We reserve the right to block or refuse service to anyone who violates these Terms.

15. Limitation of Liability

To the fullest extent permitted by law, My Store shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

While we aim to provide accurate descriptions and quality service, all products and services are provided subject to availability and store policies.

16. No Guarantee of Continuous Service

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free. From time to time, the website or certain services may be unavailable for maintenance, updates, or technical reasons.

17. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting the updated version on this page.

Your continued use of the website after any changes are posted means you accept those changes.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable to the jurisdiction in which our business operates.

19. Contact

If you have any questions about these Terms of Service, you may contact us through the contact options provided on our website.